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  • Problem Solving: No *tmp.log found for database (MS Exchange 2010 server backup)
    When you perform a MS Exchange 2010 server backup (either full or transaction log), you receive the following message in the backup report: “No *tmp.log found for database ‘Microsoft Exchange Server\Microsoft Information Store\SERVER\Mailbox Database’ Errors found while validating your backup files. Please run a full backup to correct the p […]
  • Announcement: Chatbox for Sales or Support available
    Backup-Connect can now be reached via Chat. If you have a question about Sales or Support, and you can not find your answer on this blog, you can reach the Backup-Connect team by starting a chat session on our website: http://www.backup-connect.nl/. Chat is also available on the Backup-Connect website of your country. Click on the Chat [...]
  • FAQ: Types of Databases that can be backed up.
    Question: What types of databases are you able to backup with Online backup Manager (Server Backup)? Answer: Backup-Connect OBM comes with specialized backup modules for all commonly used databases, ensuring complete protection of critical data. These modules include: Microsoft Exchange Server 2000 / 2003 / 2007/2010 Microsoft SQL Server 7.0 / 2000 / 2005 / […]
  • FAQ: Reset OBM/PCB password.
    In order to reset your password of OBM/PCB, you need to have your userid (BCxxxx), backupserver (backupXX.backup-connect.com) and an e-mail address. Go to our website: http://www.backup-connect.nl/ and click the login button in the top right corner. Select the correct backupserver and click on the ‘forgot password’ button. In the following screen, enter your […]
  • FAQ: create a new encryption key
    In case of losing your encryption key, or any other security reason, you might want to change the encryption key of your data. An encryption key however is unique and changing it will cause you to be unable to restore previously backed up data. You can create a new key by creating a new backupset with [...]
  • Problem Solving: Write on ‘Directory_Path\Backup_ID\(local)\*.bak.ADD’ failed, status = 112 (MS SQL database backup)
    When performing a MS SQL 2000, 2005 or 2008 database backup, the following error message is received in the backup report: [Microsoft][ODBC SQL Server Driver][SQL Server]Write on ‘Directory_Path\Backup_ID\(local)\*.bak.YYYY-MM-DD-hh-mm-ss.ADD’ failed, status = 112. See the SQL Server error log for more details. The message suggests that the disk […]
  • Problem Solving: Local Backup Error Index corrupted ‘C:\Backuptask\backupserver\UserID\Folder’.
    When performing a local backup of any type, the backup report can sometimes receive the following error or warning: [BackupSetIndex.init]@371bed71 Index corrupted ”C:\Backuptask\backupserver\UserID\Folder’ Backup finished with error(s). The message may suggest that there is a corrupt index, but actually there is a problem reaching the destination […]
  • Problem Solving: There is not enough space on the disk (where the temporary directory is located).
  • Problem Solving: [Error] [New mail] The system cannot find the file specified (unable to copy spam mail).
    When performing a exchange brick level backup on any Windows server, the backup report can sometimes receive the following error(s): [Error][New Mail] Mail=”Server\Mailbox Store\Mailbox\ Subfolder\ AAAAAOr6JSVgEwNCgfXMST0yfGsHAN3e0L8d_tlNgyBzTffk6NMAACoYAvEAAN3e0 L8d_tlNgyBzTffk6NMAM_tgQ24AAA==.msg” Error=”C:\Users\ User\.obm\cache\12948493 […]
  • Problem Solving: CExBackup::backupService:HrESEBackupSetup: Error Number 0x50d
    When performing a MS Exchange server backup (any server type), the following error message is received in the backup report: Error yyyy/mm/dd hh:mm CExBackup::backupService:HrESEBackupSetup: Error Number 0x50d The message suggests that the Exchange VSS writer has detected that an earlier Exchange snapshot backup operation is in an unfinished state. Therefore […]

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