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• Support Blog

  • Downtime server Backup03 from 7th to 8th April 2012
    Backup Server backup03 has been unavailable on April 7th from 10.00 until April 8th 11:00 CET+1. Backup jobs scheduled within that time have not been started. Although backup activity has resumed, Backup-Connect recommends customers to run full backups of MSExchange or MSSQL backups if these were scheduled on Saturday. Filed under: Announcement
  • Important: Out of Support Notification Client version 5.5.5.x and below
    The Online Backup Client software with version 5.5.5.x and below are as of May 1st 2012 out of support. This means we can no longer guarantee your backup service if this client is used. We strongly advice to upgrade to the latest version. Click here for the latest version of your software. Please make sure [...]
  • No backup Reports sent
    On the Night of the 22nd of Ferbruary, there were no backup reports sent when a backup was finished. backup reports will be sent to you today after 10:00 a.m. Filed under: Announcement
  • Problem Solving: No *tmp.log found for database (MS Exchange 2010 server backup)
    When you perform a MS Exchange 2010 server backup (either full or transaction log), you receive the following message in the backup report: “No *tmp.log found for database ‘Microsoft Exchange Server\Microsoft Information Store\SERVER\Mailbox Database’ Errors found while validating your backup files. Please run a full backup to correct the p […]
  • Announcement: Chatbox for Sales or Support available
    Backup-Connect can now be reached via Chat. If you have a question about Sales or Support, and you can not find your answer on this blog, you can reach the Backup-Connect team by starting a chat session on our website: http://www.backup-connect.nl/. Chat is also available on the Backup-Connect website of your country. Click on the Chat [...]
  • FAQ: Types of Databases that can be backed up.
    Question: What types of databases are you able to backup with Online backup Manager (Server Backup)? Answer: Backup-Connect OBM comes with specialized backup modules for all commonly used databases, ensuring complete protection of critical data. These modules include: Microsoft Exchange Server 2000 / 2003 / 2007/2010 Microsoft SQL Server 7.0 / 2000 / 2005 / […]
  • Problem solving: Multiple Users starting scheduled backups (Windows)
    When you log on to a pc or server (all Windows versions) with different users, and create/start backups, multiple users will be registered in C:\[Installation Folder]\OBM\home.txt. This could cause the backup scheduler to either miss the backup, or start the same backup twice. This could lead to several error like: Checksum errors A lot of [...]
  • FAQ: Reset OBM/PCB password.
    In order to reset your password of OBM/PCB, you need to have your userid (BCxxxx), backupserver (backupXX.backup-connect.com) and an e-mail address. Go to our website: http://www.backup-connect.nl/ and click the login button in the top right corner. Select the correct backupserver and click on the ‘forgot password’ button. In the following screen, enter your […]
  • FAQ: create a new encryption key
    In case of losing your encryption key, or any other security reason, you might want to change the encryption key of your data. An encryption key however is unique and changing it will cause you to be unable to restore previously backed up data. You can create a new key by creating a new backupset with [...]
  • Problem Solving: Write on ‘Directory_Path\Backup_ID\(local)\*.bak.ADD’ failed, status = 112 (MS SQL database backup)
    When performing a MS SQL 2000, 2005 or 2008 database backup, the following error message is received in the backup report: [Microsoft][ODBC SQL Server Driver][SQL Server]Write on ‘Directory_Path\Backup_ID\(local)\*.bak.YYYY-MM-DD-hh-mm-ss.ADD’ failed, status = 112. See the SQL Server error log for more details. The message suggests that the disk […]

• Online Backup Tag Cloud

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